Policies

Plain terms.

Cancellation and rescheduling: Cancel or reschedule free up to 24 hours before your arrival window. Changes inside 24 hours may be charged half the visit price, because the team's time was reserved. We will always try to move you rather than charge you.
Payment: Nothing is charged today. After the clean we text or email you a secure payment link, and your receipt arrives by email. Tips are optional and go entirely to the team.
Estimates: The price you see when booking is based on what you tell us about the home. If the home is materially different from what was booked — more rooms, a heavier state than the service covers — we tell you before starting and agree the change with you.
Access: You do not need to be home. Codes, keys and front-desk arrangements are stored in your residence profile and shared only with the team on the job. Lockouts are treated as a same-day cancellation.
If something is not right: Tell us within 24 hours and we come back to fix it at no charge.
Damage: Our teams are insured. If something is damaged during a visit, we tell you the same day and make it right.
Pets: Welcome. Let us know who lives there and whether they should stay in a particular room while we work.